Tagesklinik der Klinik für Kinder- und Jugendpsychiatrie und -psychotherapie Kamenz

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Katja Goy

QMB

Macherstraße 45
01917 Kamenz

Kerstin Rendke

Patientenfürsprecherin

Macherstraße 45
01917 Kamenz

Anonymous input options exist: Yes
Website of the contact form

Patient surveys were conducted: Yes
Website for the patient survey

Referral surveys were conducted: Yes
Website for the referrer survey