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Klinikum Chemnitz gGmbH - Dresdnerstr.

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes

IhreMeinung@skc.de
Time targets for acknowledgement are defined: Yes

Contact persons

Leslie Nürnberger

Lob- und Beschwerdemanagerin

Phone: 0371 -333-32490
Fax: 0371-333-32475
Mail: ed.cks@regrebnreun.l

Advocates

Peter Scheffler

Patientenfürsprecher

Phone: 0371 -333-42746
Mail: ed.cks@wk.rehcerpsreufnetneitap

Marion Franke

Patientenfürsprecherin

Phone: 0371 -333-33648
Mail: ed.cks@lf.rehcerpsreufnetneitap

Anonymous input options exist: No
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes