Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Margarita Ademi
Qualitätsmanagement
40835 Ratingen
Phone:
02102
-851-4185
Fax: 02102-851-4102
Mail:
ed.rkms@imeda.m
Advocates
Gabriele Tacke
Patientenfürsprecherin (bis 30.07.2023)
40835 Ratingen
Phone:
02102
-851-2113
Mail:
ed.rkms@nirehcerpsreuf
Gerd Mauermann
Patientenfürsprecher (ab 01.08.2023)
40835 Ratingen
Phone:
02102
-851-2113
Mail:
ed.rkms@nirehcerpsreuf
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |