Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
|
Ebenfalls werden die Bewertungen im Internet mit ausgewertet und bearbeitet. |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Gudrun Reichow
Sekretariat Geschäftsführung
Hospitalstraße 7
53783 Eitorf
Phone:
02243
-881-1607
Mail:
ed.frotie-suahneknark@wohcier.g
Advocates
Margret Eulenbach
Patientenfürsprecherin
Hospitalstraße 7
53783 Eitorf
Phone:
02243
-881-1621
Mail:
ed.frotie-suahneknark@rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Briefkästen für Patientenfeedback |
|
Patient surveys were conducted: Yes individueller Bogen je Fachabteilung |
| Referral surveys were conducted: Yes |