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Vivantes Klinikum Am Urban

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

A. Melcher

Qualitätsmanagerin

Phone: 030 -13022-0210
Mail: ed.setnaviv@uak.mq

Advocates

Marion Strauss

Patientenfürsprecherin KAU

Phone: 030 -13022-0031
Mail: ed.nilreb@uak.viv-ftap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes