Complaint management
| Structured complaint management was introduced: Yes |
|
beschwerdestelle@gfo-kliniken-rhein-berg.de 02204415064 |
| Written concept exists: Yes |
|
KH-ÜVA-023 VA Rückmeldemanagement |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Lisa-Marie Kovacs
Assistenz der Verwaltungsdirektion
Phone:
02202
-938-2110
Fax: 02202-938-1012
Mail:
ed.greb-niehr-nekinilk-ofg@scavok.eiram-asil
Cara Brandt
Qualitätsmanagementbeauftragte
Phone:
02204
-41-5064
Fax: 02202-938-2012
Mail:
ed.greb-niehr-nekinilk-ofg@elletsedrewhcseb
Advocates
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
|
Referral surveys were conducted: Yes Befragungen finden im Rahmen der zertifizierten Zentren statt. |