Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Sr. Therese Jäger
Hausoberin seit Mai 2023
Phone:
089
-1304-2248
Mail:
ed.hcabslettiwuen-suahneknark@eserehT.rS
Advocates
Wilma Scheuren
Patientenfürsprecherin
Phone:
089
-1304-0
Mail:
ed.hcabslettiwuen-suahneknark@neruehcS.amliW
Daniela Göckeritz
Patientenfürsprecherin seit 2023
Phone:
089
-1304-0
Mail:
ed.hcabslettiwuen-suahneknark@ztirekceoG.aleinaD
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |